Shipping policy
Shipping Policy
Last updated: January 25, 2026
Thank you for shopping with Mood Lite. We’re committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below for details on processing times, shipping rates, and delivery expectations.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During high-volume periods (such as promotions or holidays), processing times may be slightly longer.
Shipping Destinations
Mood Lite currently ships globally
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
-
Canada: 3–8 business days
-
United States: 5–12 business days
- International: 14 business days
Delivery times are estimates and may vary depending on carrier delays, weather conditions, or customs processing.
Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become available.
Customs, Duties & Taxes
Mood Lite is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Delays & Lost Packages
Mood Lite is not responsible for shipping delays caused by the carrier. If your package appears to be lost or significantly delayed, please contact us and we’ll do our best to assist you.
Incorrect Address
Please ensure your shipping address is accurate at checkout. Mood Lite is not responsible for orders delivered to incorrect addresses provided by the customer.
Contact Us
If you have any questions about shipping, please contact us at:
📧 contact@moodlite.ca